Esprit Sain Ltd. Terms and Conditions
Booking the Training
When you decide to enrol you are effectively reserving a place on the stated course. This offer will be open to acceptance by Esprit Sain Ltd who will confirm by email and/or telephone within 2 working days from the date of reception of your booking.
Course fees must be paid in full, either at the time of booking or upon receipt of an invoice. Esprit Sain Ltd. reserves the right to re-allocate the course place to another delegate 20 working days prior to the course start date, where the fees have not been paid in full at that time.
In the event of late payment, Esprit Sain reserves the right to charge interest on all outstanding amounts at the rate of 2% per calendar month or part thereof from the last date that payment was due, until it is settled in full.
The following additional charges will apply if you wish to transfer your booking to a later course date:
11+ working days before a course = 0% of the course fee
5 – 10 working days before a course = 50% of the course fee
1 – 4 working days before a course = 100% of the course fee
To transfer a delegate please call us on 01623239529
The transfer option only relates to delegates who are transferring to a different date on the same course. The choice of course date must be specified at the time of transfer (else the instruction will be considered as a cancellation). The option to transfer delegates can only be used once, after which any movement will be considered as a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice was given for the cancellation.
You can transfer a place on a course to a substitute delegate free of charge at any time.
The following charges will apply if you wish to cancel a course:
20 + working days before a course = 0%
10 – 20 working days before a course = 50%
1 – 9 working days before a course = 100%
Cancellations must be stated in writing to firstname.lastname@example.org or in the post at the address: Esprit Sain Ltd. 185 West Street, Mansfield, NG20 8XL and must contain the full booking details including your name, booking and contact details. In case of postal delivery via Royal Mail, the date of reception of your letter will be considered as the date of your cancellation. Your cancellation will be confirmed in writing along with an invoice for any fees due.
The rates quoted are correct at time of publication and (that is the earliest course date published within) and 90 days thereafter. Esprit Sain reserves the right to alter these prices outside this period.
Course dates, venues & postponement
Esprit Sain Ltd reserves the right to alter course dates and venues without liability. We may be required to change a course location, course date or to postpone a course as necessary. We will endeavour to give the delegate as much advance notice as possible of any such change. If the delegate is unable to attend a course at the revised location or date, we will credit 100% of any prepaid course fees against a future course or if requested, refund those fees. In the event of cancellation, where an alternative cannot be provided in respect of a specific course, a full refund will be offered. We cannot offer refunds for cancellations outside our control; these would include adverse weather conditions, major incident or industrial action. We will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of these costs.
In order to respond adequately and timely to ever changing market requirements Esprit Sain Ltd. reserves the right to alter its course contents and/or trainers at any time and without written notice. In such events, we will always aim to increase the overall quality of our courses for the ultimate benefit of our clients and in such events, your statutory rights will not be affected.
Course notes and training
Esprit Sain Ltd. course notes and training cannot be relied upon for legal interpretation. Neither Esprit Sain Ltd. nor its employees, trainers or consultants can accept responsibility for the actions of delegates or those of other people reading the course notes or responsibility for any loss incurred, as a result of relying on the course content or the course notes.
Free course guarantee
If you are not completely satisfied with your chosen course and you are able to provide substantiated reasons for your dissatisfaction, we will offer attendance on an alternative 1-day course within a 6-month period from the end of the initial course you attended.
Money back guarantee
If and for whatever reason you are not 100% satisfied with the results from your training and consecutive home training after a period of 6 months following your training with us – we will refund you 100% of the money invested. This refund will be subject to you being able to prove that you have duly followed the home training procedure. You will be able to do that by demonstrating that you have completed all your daily, weekly and monthly objectives and that you have fully participated in similar activities with your course colleagues.